sohotogel Privacy Policy
This policy explains how sohotogel collects, uses, stores, and protects your personal information as a user of our platform. We are committed to safeguarding the privacy of every user.
Last updated: January 2025. Applies to all users accessing sohotogel.club.
Data We Collect
sohotogel collects various types of information from users to ensure the service runs smoothly, securely, and in line with user needs. Data collection occurs both directly from users and automatically through our platform's systems.
Account information: When you register, we collect your full name, email address, phone number, date of birth, and identity data required for KYC (Know Your Customer) verification. This information is used to verify your identity and ensure account security.
Payment and IDR transaction information: We record transaction details conducted in Indonesian Rupiah, including deposit and withdrawal amounts, the payment method used (such as BCA, BNI, or BRI bank transfers, or digital wallets such as GoPay and OVO), and transaction history. We do not store credit card numbers directly — sensitive payment data is processed through a multi-layered security system.
Device and browser data: Our system automatically records technical information such as IP address, browser type, operating system, access time, and pages visited. This data is used to improve platform performance and detect suspicious activity.
Cookies and usage data: We use cookies to store user preferences, keep login sessions active, and analyze platform usage patterns in aggregate. Cookies do not identify users personally unless combined with account data.
Purpose of Data Use
The data we collect is used responsibly and only for purposes relevant to the operation of the sohotogel platform. We do not use user data for any purpose not disclosed in this policy.
- Account operations: Processing registrations, verifying identities, and enabling access to all platform features.
- Transaction processing: Managing deposits, withdrawals, and IDR transaction history accurately and securely.
- Platform security: Detecting and preventing fraud, unauthorized access, or misuse of the service.
- Service improvement: Analyzing usage patterns to improve overall platform performance, navigation, and user experience.
- Communications: Sending important notifications regarding your account, policy changes, or security information via email or in-platform notifications.
- Legal compliance: Fulfilling applicable legal obligations, including reporting required by relevant authorities.
sohotogel does not use user data for third-party advertising purposes without the explicit consent of the user in question.
& Cookies and Session Tracking
The sohotogel platform uses cookies — small data files stored on the user's device — to ensure a smooth and consistent experience. Cookies allow the platform to remember user preferences, maintain login sessions, and load pages faster on subsequent visits.
There are two main types of cookies we use: session cookies (which are automatically deleted when the browser is closed) and persistent cookies (which are stored for a set period to remember user preferences). We also use first-party analytics cookies to understand how users interact with different parts of the platform.
Users can manage their cookie preferences through their browser settings. Disabling all cookies may affect certain platform functions, such as maintaining login status or saving game preferences. We recommend that users do not disable cookies that are required for session security.
& Data Storage & Security
sohotogel applies strict technical and operational security standards to protect users' personal data from unauthorized access, disclosure, alteration, or accidental deletion. All data transmitted between user devices and our servers is protected with SSL/TLS encryption.
User data is stored on servers protected by strict access controls. Only staff with appropriate authorization can access user data, and all such access is recorded in internal audit logs. Our systems are also equipped with intrusion detection mechanisms to identify security threats in real time.
We retain user data for as long as the account remains active and for a defined period following account closure, in accordance with applicable legal obligations. Data that is no longer needed will be securely deleted or anonymized using established procedures.
While we implement comprehensive security measures, no digital system is entirely free from risk. Users are also responsible for keeping their account passwords confidential and for notifying us promptly if they suspect any unauthorized access.
Sharing Data with Third Parties
sohotogel does not sell, rent, or trade users' personal data to third parties for commercial purposes. However, under certain limited circumstances, we may need to share data with specific parties to ensure the service operates properly.
Payment service providers: To process IDR transactions, we work with local payment service providers that have undergone rigorous security assessments. Data shared is limited to the information necessary to complete the transaction.
Legal obligations: We may disclose user data if required by law, court order, or an official request from a competent authority. In such cases, we will endeavor to notify the user to the extent permitted by law.
Platform protection: In cases of fraud, security breaches, or threats to the integrity of the platform, relevant information may be shared with the appropriate parties for investigation and prevention purposes.
All third parties working with sohotogel are bound by confidentiality agreements and are required to handle user data in accordance with the protection standards we enforce.
User Rights Over Personal Data
As a sohotogel user, you have a number of rights regarding your personal data. We respect these rights and provide clear mechanisms to allow users to control their own data.
- Right of access: You have the right to request a copy of the personal data we hold about you. This request can be submitted through our support team.
- Right of rectification: If the data we store is inaccurate or out of date, you have the right to request an update through your account settings or by contacting support.
- Right of erasure: You may request the deletion of your personal data under certain conditions, taking into account legal obligations that require us to retain data for a minimum period.
- Right to restriction of processing: You may ask us to restrict how we process your data in certain situations governed by applicable terms.
- Right to withdraw consent: For data processing based on consent, you may withdraw your consent at any time without affecting the validity of prior processing.
To exercise any of the rights above, please contact the sohotogel support team via live chat or email at [email protected]. We will process your request in accordance with applicable procedures and respond within a reasonable timeframe.
Policy Changes & How to Contact Us
sohotogel reserves the right to update this Privacy Policy at any time to reflect changes in our data management practices, applicable regulatory changes, or developments in the platform's services. Any material changes will be communicated to users via in-platform notifications or email, and the date of the update will always be displayed at the top of this page.
Continued use of the platform after a policy update is published will be considered acceptance of the updated policy. Users are encouraged to review this page periodically to stay informed of the latest policy applicable to their account.
If you have any questions, concerns, or requests regarding your privacy and data protection on the sohotogel platform, our team is ready to help. Reach us via live chat available 24 hours a day within the platform, or send an email to [email protected]. You can also visit our FAQ page for answers to common questions, or read our & Terms & Conditions to understand the broader legal framework.
Have a Question About Your Privacy?
The sohotogel team is ready to answer your questions about personal data and account security. Visit our FAQ page or contact support directly from within the platform.